Refund & Cancellation Policy

ProPan Gateway provides digital services; therefore, most payments are non-refundable.

Refund may be considered only if:

• Payment is successful but the service was not initiated due to a technical issue.
• Duplicate payment was made for the same service.

Approved refunds will be processed within 7 business days.

Government fees, service charges already utilized, and completed digital services are non-refundable.

Retailer / Distributor / Super Distributor registration fee is strictly non-refundable once the transaction is successful and the ID has been created.

• Once payment is successful and the partner ID is created/activated, no refund, reversal or cancellation will be provided under any circumstances.
• Registration fee is a one-time onboarding charge and is never credited back to the wallet.
• A refund is considered only if the payment was deducted but the ID was not created due to a technical failure.

• Orders cannot be cancelled after processing has started.
• Cancellation requests made before processing may be considered at the sole discretion of ProPan Gateway.

Wallet balance added by users is generally non-refundable and non-transferable, except in cases of technical error approved by ProPan Gateway.